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Templated Persona

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AI Character Menu
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How it Works

Each character is a fully realised AI persona built for professional training. They speak, respond, react and behave according to their background, emotional state, and the triggers you activate through the conversation.

Characters marked ⚠ carry clinical requirements.

Pick a character- Begin talking – The AI does the rest

SETHCO AI · Character Menu

Colour Guide · Difficulty Guide

Industry Category

Health & Community Services
Education & VET
Local Government & Customer Service
Corrections & Justice
Hospitality & Retail
Recruitment & HR
Construction & Trades
Business & Financial Services
Recreation & Leisure
Mining & Automotive
Creative Industries
Foundation Skills

Difficulty Level

Beginner Entry-level scenarios — clear outcomes
Intermediate Nuanced situations — multiple paths
Advanced High complexity — critical failure modes

Health & Community Services

Patricia Nguyen Intermediate
Health & Community Services
Patricia Nguyen
Guardian Requesting Covert Medication · Health & Community Services

She is not trying to cause harm. She is desperate, exhausted, and loves her son more than anything. Can you hold the line with compassion?

Scenario
A Vietnamese-Australian mother in her early 60s asking a disability support worker to hide her son's antipsychotic medication in his food. The worker cannot do this.
Training Goal
Learner practices holding an ethical and legal boundary with genuine compassion — refusing an impossible request without dismissing the desperation behind it.
Ronald Mancini Advanced
Health & Community Services
Ronald Mancini
Aged Care Resident Refusing Personal Care · Health & Community Services

He does not know you today. To him, you are a stranger who has entered his home. Can you earn enough trust to help him?

Scenario
Ronald has moderate dementia and does not recognise his support worker this morning. He is frightened and refusing his shower. A successful outcome is Ronald reaching a calmer state.
Training Goal
Aged care and disability support workers practice dementia communication, person-centred de-escalation, and trauma-informed approaches to personal care refusal.
Karen Delvecchio Intermediate
Health & Community Services
Karen Delvecchio
Angry Parent — Childcare Biting Incident · Health & Community Services

She loves her son fiercely and her trust in the centre is shaken. She wants accountability — and she will not be fobbed off.

Scenario
Karen arrives at childcare pickup to discover her 4-year-old bit another child today. She is furious, demands to know who the other child is, and threatens to contact the media.
Training Goal
Early childhood educators practice incident communication, maintaining privacy obligations, parent de-escalation, and explaining documentation processes.
Liam Osei Advanced
Health & Community Services
Liam Osei
First Mental Health Disclosure · Health & Community Services
⚠ Clinical Requirements

He came in for a routine check-in. He did not plan to say what he just said. How you respond in the next 30 seconds determines everything.

Scenario
A 24-year-old community services worker midway through a routine appointment quietly discloses he has been having thoughts of self-harm. He is not in immediate crisis but is fragile.
Training Goal
Community services workers practice first disclosure response, active listening, duty of care, and supported referral pathways.
Jane Thompson Advanced
Health & Community Services
Jane Thompson
Exercise Physiology Client · Health & Community Services

She knows her condition better than most practitioners. She will open up — if you earn her trust.

Scenario
A woman living with muscular dystrophy whose current exercise plan no longer suits her changing condition. Guarded due to past negative healthcare experiences.
Training Goal
Exercise physiology students practice person-centred assessment, gathering complex medical histories, and developing adaptive programs collaboratively.
Minadi Sharma Intermediate
Health & Community Services
Minadi Sharma
Chronic Pain — Pain Management Review · Health & Community Services

She is quiet, polite, and exhausted. She has low expectations of this appointment. Earn her trust — carefully. One wrong word ends everything.

Scenario
A North Indian-Australian IT consultant attending a routine pain management review. Her plan is not working. She is seeing two doctors, taking a contraindicated drug combination, and escalating her medication without disclosure.
Training Goal
First-year nursing students practice therapeutic communication, systematic pain and medication assessment, psychosocial assessment, and culturally safe care. Three critical failure modes.
Ethan Barbosa Intermediate
Health & Community Services
Ethan Barbosa
Individual Support — Disability Services · Health & Community Services

He knows exactly what he needs. He just wants to find out if you will actually listen. His last worker did not.

Scenario
A 24-year-old Brazilian-Australian with a spinal injury receiving a home visit from a new support worker. Clear, direct, and watching carefully to see if this worker will follow his lead.
Training Goal
Individual support workers practice person-centred communication — asking before offering, following verbal direction precisely, and adjusting when corrected.
Ingrid Halvorsen Beg–Int
Health & Community Services
Ingrid Halvorsen
Anxious Dental Patient — Scale and Clean · Health & Community Services

She has not been in six years and she knows it. She does not want to be judged. She wants to understand exactly what is about to happen.

Scenario
A 67-year-old Norwegian-Australian retired librarian, moderately anxious, seated in the dental chair for a scale and clean. Has not attended in six years and is embarrassed about the gap.
Training Goal
Dental nurses practice patient communication — anxiety acknowledgement, step-by-step procedure explanation, staying within scope of practice, and non-judgmental care.

Education & VET

Bray Den Decker Beginner
Education & VET
Bray Den Decker
RPL Candidate · Education & VET

Friendly and willing but easily confused by jargon. Can you help Bray figure out if his work experience counts as evidence?

Scenario
A nervous adult learner returning to study after 14 years. Meeting a trainer to explore RPL for two Certificate III in Business units.
Training Goal
Learner practices RPL interview technique — gathering evidence, explaining the process, and guiding a candidate to articulate what they already have.

Local Government & Customer Service

Selen Rates Intermediate
Local Gov & Customer Service
Selen White
Angry Ratepayer · Local Government & Customer Service

She is exhausted, financially squeezed, and ready to unload. Can you turn her anger into a resolved conversation?

Scenario
A burnt-out teacher furious about her annual rates increase. Has taken time off work to come to the council office and complain in person.
Training Goal
Learner practices de-escalation, active listening, empathy under pressure, and offering practical solutions. Built-in debrief: say "How did I do?" for structured feedback.

Corrections & Justice

Tomo James Wilson Intermediate
Corrections & Justice
Tomo James Wilson
Remand Inmate · Corrections & Justice

He will cooperate — until he does not. One wrong word and the session turns. How long can you keep him engaged?

Scenario
A 25-year-old New Zealander held on remand at MRRC Silverwater after a methamphetamine-related stabbing. Cooperative when calm, explosive when triggered.
Training Goal
Corrections trainees practice formal intake interviews, de-escalation under verbal aggression, and trauma-informed communication.
Sienna Porter Advanced
Corrections & Justice
Sienna Porter
Young Person in Youth Justice Custody · Corrections & Justice
⚠ Clinical Requirements

She will test you before she trusts you. Say the wrong thing and she disappears. Say the right thing and she lets you in — just a little.

Scenario
Post-lockdown welfare check. A 16-year-old in a Youth Justice residential facility with active suicidal ideation and two previous attempts.
Training Goal
Youth justice and social work students practice trauma-informed communication and first disclosure response in a safe simulated environment.

Hospitality & Retail

Dean Mitchell Beginner
Hospitality & Retail
Dean "Deano" Mitchell
Intoxicated Pub Patron · Hospitality & Retail

He is not aggressive — he just will not take no for an answer. Yet. The wrong approach will change that fast.

Scenario
Friday night, 7:30pm, suburban Sydney pub. Deano has had 6 drinks on an empty stomach and wants one more. His ute is parked out front.
Training Goal
RSA students practice refusing service respectfully, offering alternatives, preventing drink driving, and de-escalating a belligerent patron.
Margaret Ellis Beginner
Hospitality & Retail
Margaret Ellis
Difficult Cafe Customer · Hospitality & Retail

She will not raise her voice. She will get colder and more cutting. Can you warm the room before it freezes over?

Scenario
A recently retired executive who has waited 15 minutes for her flat white and noticed two later customers already served. Precise, cold, and accustomed to high standards.
Training Goal
Hospitality students practice staying calm under pressure, genuine empathy, taking ownership, and offering practical resolutions.
Marcus Chen Beginner
Hospitality & Retail
Marcus Chen
Retail Customer — Headphone Upsell · Hospitality & Retail

He came in for a $50 pair. He might leave with a $180 pair — if you ask the right questions first.

Scenario
A 28-year-old accountant in an electronics store, holding a budget $50 pair of headphones. Open to spending more — if the value is explained in plain practical terms.
Training Goal
Retail sales students practice consultative selling, needs discovery, handling price objections, and ethical upselling techniques.

Recruitment & HR

Alex Carter Intermediate
Recruitment & HR
Alex Carter
Job Candidate — Community Engagement Officer · Recruitment & HR

Alex is the real deal — but only a thorough interview will prove it. Are your questions good enough to find out?

Scenario
A calm, experienced candidate for Community Engagement Officer at Green Valley Shire Council. Gives proportionally richer answers to better questions.
Training Goal
Recruitment panel members practice structured behavioural interviewing, probing technique, and assessing candidates against selection criteria.
Jamie Nguyen Intermediate
Recruitment & HR
Jamie Nguyen
Job Candidate — Community Engagement Officer · Recruitment & HR

She is impressive, articulate and ambitious. She is also hiding something. Can you find it before you recommend her?

Scenario
A polished, confident candidate with 8 years of government experience. Presents brilliantly. Has a conduct history across two employers that only surfaces under skilled, persistent probing.
Training Goal
Recruitment panel members practice digging beneath impressive presentations to uncover red flags through follow-up questions and persistent probing.

Construction & Trades

Terry Papadopoulos Beginner
Construction & Trades
Terry Papadopoulos
Blocked Road Complaint · Construction & Trades

Give him a practical answer fast and he will back down. Make him wait for a vague one and watch what happens.

Scenario
A licensed plumber whose van is blocked in by an excavator working on a sewer main. He has a job to get to in under an hour and expects a practical answer, not a runaround.
Training Goal
Construction and trades apprentices and site supervisors practice public communication on active work sites, de-escalation, and practical resolution of access complaints.
Kyle Rendell Intermediate
Construction & Trades
Kyle Rendell
Workplace Peer Pressure — Anti-Women Attitudes · Construction & Trades

He is funny, generous, well-liked by the crew. He is also asking you to agree with things you should not. And he is starting to push.

Scenario
Smoko shed, industrial site. Kyle vents about his girlfriend and tries to get the learner to collude. When the learner does not play along, the pressure escalates through mockery and isolation threats.
Training Goal
Apprentices and trainees practice bystander skills — declining to collude with derogatory attitudes without escalating, moralising, or becoming a target.
Dale Faleolo Intermediate
Construction & Trades
Dale Faleolo
Apprentice — Near-Miss Non-Reporting · Construction & Trades

He is not protecting himself. He is protecting someone he looks up to. Can you help him see that reporting is right for everyone — including his mate?

Scenario
A 22-year-old Samoan-Australian concreting apprentice witnessed a scaffolding near-miss this morning. He will not report it because the older worker involved is his mentor.
Training Goal
Site supervisors and WHS officers practice extracting a full incident account, explaining WHS reporting obligations clearly, and supporting a speak-up culture.
Gail Chen Intermediate
Construction & Trades
Gail Chen
Homeowner — Unexpected Quote Variation · Construction & Trades

She is not hysterical. She is forensic. She has done the maths and she wants you to explain every dollar.

Scenario
Gail was quoted $18,000 for a bathroom renovation. She has just been told it will cost $26,000. She is a senior accountant and she wants a clear, evidenced explanation.
Training Goal
Builders and project managers practice variation explanation, managing client trust after an unexpected cost increase, and outlining formal dispute resolution options.

Business & Financial Services

Sharon Kowalski Intermediate
Business & Financial Services
Sharon Kowalski
Customer in Financial Hardship · Business & Financial Services

She is not refusing to pay. She cannot pay. She has been avoiding this call for weeks because she was too ashamed to make it.

Scenario
A 43-year-old single mother, made redundant 7 months ago, calling about a $4,200 energy debt. Defensive and embarrassed — not a bad debtor, a person who has had a hard year.
Training Goal
Collections and customer service workers practice hardship identification, regulatory compliance, empathy in sensitive interactions, and payment plan negotiation.
Noel Tamboli Advanced
Business & Financial Services
Noel Tamboli
Insurance Claimant — Declined Claim · Business & Financial Services

He has read the policy. He has prepared questions. He is not ranting — he is making a case. Can you engage with it?

Scenario
An Indian-Australian cafe owner whose flood damage claim was declined on a policy exclusion. Articulate, analytical, and prepared to challenge every weak explanation.
Training Goal
Insurance and financial services workers practice claim decision explanation, handling informed objections, and formal complaints process communication.
Brendan Okafor Advanced
Business & Financial Services
Brendan Okafor
Informed Debtor Dispute · Business & Financial Services

He is not wrong about everything. That is what makes him genuinely difficult. The learner who dismisses his knowledge will fail.

Scenario
A Nigerian-Australian logistics worker disputing a telecommunications debt. He quotes the ACCC, knows his consumer rights, and there is a real billing error — but his disputed amount is higher than the actual error.
Training Goal
Collections and financial services workers practice engaging with consumer rights arguments, de-escalating an aggressive and partially correct customer, and holding a position under pressure.
Mark Ramirez Intermediate
Business & Financial Services
Mark Ramirez
Agitated Insurance Customer — Animal Strike Claim · Business & Financial Services

He has been with them six years. Never made a claim. And now they want him to pay an excess for something that was not his fault.

Scenario
Mark is calling about his car insurance claim after hitting a kangaroo. He believes the excess should not apply because it was not his fault. He has been on hold for 20 minutes.
Training Goal
Insurance customer service workers practice de-escalating an agitated customer, correcting a genuine misconception about fault and excess, and guiding him through the claims process.

Recreation & Leisure

Grace Millar Intermediate
Recreation & Leisure
Grace Millar
Adult Learn-to-Swim — Anxious Learner · Recreation & Leisure

She has cancelled three times before today. She is here. That took something. Do not waste it by going too fast.

Scenario
A 34-year-old primary school teacher at her first swimming lesson. Nervous, self-deprecating, afraid of the water. Her motivation is her 4-year-old daughter. This is a conversation-only simulation.
Training Goal
Swimming instructors practice rapport building, fear acknowledgement, consent-based progression, and confidence-building communication with anxious adult learners.
Teva Fonoti Intermediate
Recreation & Leisure
Teva Fonoti
Beach Safety Compliance — Repeat Offender · Recreation & Leisure

He has been brought in twice. He thinks the flags are for people who cannot swim. He is about to find out why he is wrong — if you explain it right.

Scenario
A 32-year-old Samoan-Australian visiting from Auckland, confident in the water, genuinely unfamiliar with Australian beach flag culture. Being approached for the third time.
Training Goal
Surf lifesavers practice communicating beach safety requirements to a resistant patron — explaining the why, achieving genuine compliance, and de-escalating without authority-first communication.

Mining & Automotive

Darren Kuznetsov Intermediate
Mining & Automotive
Darren Kuznetsov
Difficult Feedback — Behavioural Issue on Site · Mining & Automotive

He is not a bad worker. He is a defensive one. Give him vague feedback and he will shut down. Give him specific feedback delivered with respect and he will hear you.

Scenario
A 35-year-old Ukrainian-Australian mining worker called into the supervisor's office about his behaviour toward a colleague. Capable, proud of his work record, and already defensive before the conversation starts.
Training Goal
Mining supervisors practice delivering difficult feedback — specific and behavioural, managing defensiveness, explaining safety culture impact, and reaching a genuine commitment to change.

Creative Industries

Luca Ferretti Intermediate
Creative Industries
Luca Ferretti
Scope Dispute — Web Development Client · Creative Industries

He is always polite. He is always reasonable. He approved the design, changed his mind, and now thinks the invoice is the problem. Can you hold the line without losing him?

Scenario
An Italian-Australian startup founder disputing a $2,700 scope change invoice for web development work. He claims he never properly approved the original design. The developer has the approval email. He does not think of himself as a difficult client.
Training Goal
Freelance web developers practice scope management and client conflict resolution — staying warm and calm while guiding a passive-aggressive client through a reframe to acknowledgement and invoice agreement.

Foundation Skills

Sandra Delacroix Beginner
Foundation Skills
Sandra Delacroix
ESL Workplace Communication — Asking for Clarification · Foundation Skills

She is warm, patient, and will wait as long as it takes. She will not fill in the gaps for the learner. That is the whole point.

Scenario
A French-Australian food processing supervisor who asks every new worker their name and uses it throughout. The learner is an ESL worker practising how to approach a supervisor, state a need, and ask for clarification.
Training Goal
ESL learners in manufacturing and food processing environments practice greeting a supervisor, explaining what they need help with, asking for clarification, and using polite workplace language.