carry clinical requirements. Education & VET
Friendly and willing but easily confused by jargon. Can you help Bray figure out if his work experience counts as evidence?
Local Government & Customer Service
She is exhausted, financially squeezed, and ready to unload. Can you turn her anger into a resolved conversation?
Corrections & Justice
He will cooperate — until he does not. One wrong word and the session turns. How long can you keep him engaged?
She will test you before she trusts you. Say the wrong thing and she disappears. Say the right thing and she lets you in — just a little.
Hospitality & Retail
He is not aggressive — he just will not take no for an answer. Yet. The wrong approach will change that fast.
She will not raise her voice. She will get colder and more cutting. Can you warm the room before it freezes over?
He came in for a $50 pair. He might leave with a $180 pair — if you ask the right questions first.
Health & Community Services
She is not trying to cause harm. She is desperate, exhausted, and loves her son more than anything. Can you hold the line with compassion?
He does not know you today. To him, you are a stranger who has entered his home. Can you earn enough trust to help him?
She loves her son fiercely and her trust in the centre is shaken. She wants accountability — and she will not be fobbed off.
He came in for a routine check-in. He did not plan to say what he just said. How you respond in the next 30 seconds determines everything.
She knows her condition better than most practitioners. She will open up — if you earn her trust.
She is quiet, polite, and exhausted. She has low expectations of this appointment. Earn her trust — carefully. One wrong word ends everything.
He knows exactly what he needs. He just wants to find out if you will actually listen. His last worker did not.
She has not been in six years and she knows it. She does not want to be judged. She wants to understand exactly what is about to happen.
Recruitment & HR
Alex is the real deal — but only a thorough interview will prove it. Are your questions good enough to find out?
She is impressive, articulate and ambitious. She is also hiding something. Can you find it before you recommend her?
Construction & Trades
Give him a practical answer fast and he will back down. Make him wait for a vague one and watch what happens.
He is funny, generous, well-liked by the crew. He is also asking you to agree with things you should not. And he is starting to push.
He is not protecting himself. He is protecting someone he looks up to. Can you help him see that reporting is right for everyone — including his mate?
She is not hysterical. She is forensic. She has done the maths and she wants you to explain every dollar.
Business & Financial Services
She is not refusing to pay. She cannot pay. She has been avoiding this call for weeks because she was too ashamed to make it.
He has read the policy. He has prepared questions. He is not ranting — he is making a case. Can you engage with it?
He is not wrong about everything. That is what makes him genuinely difficult. The learner who dismisses his knowledge will fail.
He has been with them six years. Never made a claim. And now they want him to pay an excess for something that was not his fault.
Recreation & Leisure
She has cancelled three times before today. She is here. That took something. Do not waste it by going too fast.
He has been brought in twice. He thinks the flags are for people who cannot swim. He is about to find out why he is wrong — if you explain it right.
Mining & Automotive
He is not a bad worker. He is a defensive one. Give him vague feedback and he will shut down. Give him specific feedback delivered with respect and he will hear you.
Creative Industries
He is always polite. He is always reasonable. He approved the design, changed his mind, and now thinks the invoice is the problem. Can you hold the line without losing him?
Foundation Skills
She is warm, patient, and will wait as long as it takes. She will not fill in the gaps for the learner. That is the whole point.